FAQ (Frequently asked questions) about our townhome at Windsor Palms
How do I book Sunkissed Palms Getaway?
Contact us for a no obligation quote. If you decide to book our home, I will forward the booking from to you. You have 24 hours to return the completed booking form. The booking is confirmed only after the completed booking form is completed and returned and a deposit is received.
How do I pay?
We accept major credit cards, PayPal and for Canadian guests we offer bank transfer.
Do you need a security deposit?
a refundable security deposit of $250.00 that will be returned within
14 days of departure if there is no damage done to the house.(in the 7 years we have been in business, we have not had to keep the damage deposit)
Where do I get the key to the house?
Once the final balance is received, you will receive the exact address of the house, directions to the house and the code for
How do I know that the house I see in the picture is the actual one I will be staying in?
We only have one house and that is “Sunkissed Palms Getaway”
Is the home family friendly?
Yes, we have designed our home so it is the perfect place to spend your family vacation. We provide a ”Pac n Play”, stroller,
dining booster seat, baby gate. All doors to the pool have double locks and we have a removable safety gate that separates the pool
from the house. We also provide some kids books, game cube, games and videos for those down times.
What if I have a problem with the house?
We have a local management company who are available 24/7 should you need them. You will receive their contact information
with your arrival information sent to you after the final balance is received. There is a general information booklet in the home that
will give you all the information you should need.
When is Check-in and Check-out?
Check in is 4:00 p.m and after. Check out is 10:00 a.m. or before. These time must be strictly adhered to in order to allow
the cleaners sufficient time to clean the home.
Are linens and towels provided?
Yes, all linens and towels are provided. We also provide beach towels for use at the pool.
Are there cleaing supplies in the home?
We supply a vacumn cleaner, mop and bucket, broom and dustpan. We do not provide chemical cleaners. As this is a self-catering home,
we supply enough toilet paper , bath soap, hand soap, dishwashing detergent, laundry soap and trash bags to get you started.
Is there a shop on the resort?
Yes, there is a small shop on the resort up by the clubhouse. It sells everyday items (toilet paper, hand soap, washing soap, milk,
bread, newspapers, snacks, drinks, etc.) Also Starbucks coffee is freshly brewed.
What are the sleeping arrangements at the house?
We have one King bed, one Queen bed , two twin beds, one "Pac n Play". We also have an high quality fold-up twin bed if needed.
Do you have hairdryers, iron & ironing board and washer & dryer in the house?
Yes, all bathrooms have a hairdryer. Washer and dryer and iron and ironing board are located upstairs.
What supplies will I find in the house?
We have a starter supply of hand soap, bath soap and toilet paper for each bathroom. We also leave a starter supply of dishwashing detergent,
washing machine powder, coffee filters and garbage bags.
Are smoking or pets allowed?
For the comfort and safety of all guests our home has a strictly enforced NO SMOKING policy. Smoking is allowed outside.
Even though we ourselves have pets and we love them dearly, we do not allow pets in the home.
What is a splash pool?
A splash pool is your own private pool. The pool ranges in depth from 3 ft to 5 1/2 ft and is approximaterly 13 ftx 13 ft. It is the perfect
size for the kids to enjoy while you relax in the lanai. Many of our guests find that they never have to go to the community pool
because they are satisfied with the splash pool
Is the pool heated?
We recommend pool heat from November to April (Cost $8:00 - $12:00 per night depending on season). Although it is not really
necessary at other times of the year, it is available for $8.00 per night plus tax.
Is there a charge for use of Windsor Palms Resort facilities?
No, there is no charge to use the resorts many facilities. There may be a small returnable deposit for some sports equipment such
as pingpong paddles, tennis racquests, basketball, etc. There is a slight charge for use of the Wii game room.
Can I park a RV outside the home?
Due to a Windsor Palms Resort policy, motor homes, recreational vehicles, buses, trailers, boats or commercial trucks cannot
be parked in the resort overnight...We have private parking in our own driveway for one vehicle and there is plenty of available
parking for additional vehicles very nearby.
Is there shopping nearby?
Yes, we are just 1.5 miles from Hwy 192 where you find many restaurants and shopping area. The Formosa Gardens Shopping Centre
(1.5 miles away) has a large supermarket, walk-in medical clinic, liquor store, pharmacy, mini golf and numerous restaurants.
What are some of the restaurants within 5 minutes of the house?
You have many choices in restaurants near the home. Red Lobster, Cracker Barrel, Outback Steakhouse, Applebee’s, Olive Garden,
Carrabba’s, IHOP, Golden Corral, Shoney’s, TGIF, Bob Evans and many more too numerous to mention.
How close are you to Disney?
We are three miles to Disney (actually 2 traffic lights). There is a shortcut to Disney that I will send before you leave for Disney
PLEASE CONTACT US IF YOU HAVE ANY FURTHER QUESTIONS THAT ARE NOT ANSWERED HERE.